Refund policy

Returns & Refunds Policy

Thank you for shopping at Homico. We want you to be completely satisfied with your purchase. If things don’t go quite as planned, our return policy is here to make things right.

Please read our terms carefully to understand your eligibility for returns and refunds.

🌟 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible products. You have 30 days from the date you receive your item to request a return or a refund.

To be eligible for a standard return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging with all tags, manuals, and accessories included.

🚫 Non-Returnable Items (Food & Perishables)

To ensure safety, health, and hygiene standards for all of our customers:

All food products, snacks, and confectionery items are strictly non-returnable and non-refundable once they have been shipped.
We cannot accept returns on food items due to a change of mind.

🔌 Electronics & Kitchen Products

Our 30-day money-back guarantee fully applies to our electronics and kitchen product ranges.

Change of Mind: If you change your mind about an electronic or kitchen item, you can return it within 30 days for a refund or store credit. For change-of-mind returns, the customer is responsible for return shipping costs. The item must be completely unused and in its original sealed packaging.

📦 Damaged, Defective, or Incorrect Items (100% Free Returns)

Your satisfaction is our top priority. If your item arrives damaged, defective, or if we accidentally sent you the wrong product, we will fix it immediately at zero cost to you.

Free Returns & Replacements: We cover 100% of the return shipping costs for damaged or faulty items (including food items that arrived compromised or damaged during transit).
How to Report: Please inspect your order immediately upon arrival. If there is an issue, contact our customer support team within 7 days of delivery at contactus@homico.com.au with your order number and photo evidence of the damage. We will issue a prepaid shipping label and send a replacement or full refund right away.

🔄 How to Start a Return

Contact our support team at contactus@homico.com.au with your order number and the details of the item(s) you wish to return.
If your return is approved, we will send you instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.

💰 Refunds Processing

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it.

If your return is approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Credit Card, PayPal, Shopify Payments, etc.). Please allow 3 to 7 business days for the funds to clear and appear in your bank account, depending on your financial institution.