Shipping policy
SHIPPING POLICY
Thank you for shopping with Homico. We are dedicated to packing and delivering your order as quickly and safely as possible. Below are the details of our shipping policy.
SECTION 1 - PROCESSING TIMES
All orders are processed and dispatched within 1 to 2 business days (excluding weekends and public holidays). You will receive an email or text notification with a tracking number once your order has shipped.
All orders are processed and dispatched within 1 to 2 business days (excluding weekends and public holidays). You will receive an email or text notification with a tracking number once your order has shipped.
SECTION 2 - SHIPPING OPTIONS AND TIMELINES
We ship nationwide within Australia primarily using Australia Post. Shipping costs are calculated at checkout based on your location and total order weight.
We ship nationwide within Australia primarily using Australia Post. Shipping costs are calculated at checkout based on your location and total order weight.
Australia Post Standard Shipping:
- Estimated delivery time: 3 to 7 business days.
- Ideal for non-urgent deliveries.
Australia Post Express Shipping:
- Estimated delivery time: 1 to 3 business days.
- Recommended for time-sensitive orders or during high-volume holiday periods.
Please note that delivery times are estimates and may vary slightly depending on Australia Post regional network volumes.
SECTION 3 - SPECIAL CONSIDERATIONS FOR FOOD ITEMS
Because Homico sells food products alongside electronics and kitchen items, please ensure someone is available to receive the delivery. We recommend choosing Australia Post Express Shipping for food items to minimize transit times, especially during warmer summer months. Homico is not responsible for items left unattended or damaged by weather conditions after a successful delivery by Australia Post.
Because Homico sells food products alongside electronics and kitchen items, please ensure someone is available to receive the delivery. We recommend choosing Australia Post Express Shipping for food items to minimize transit times, especially during warmer summer months. Homico is not responsible for items left unattended or damaged by weather conditions after a successful delivery by Australia Post.
SECTION 4 - TRACKING YOUR ORDER
When your order ships, you will receive a confirmation email containing an Australia Post tracking number. You can monitor the progress of your package directly via the Australia Post tracking portal or app. Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation.
When your order ships, you will receive a confirmation email containing an Australia Post tracking number. You can monitor the progress of your package directly via the Australia Post tracking portal or app. Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation.
SECTION 5 - WRONG ADDRESS AND REDELIVERY FEES
Please verify your delivery address carefully at checkout. If a package is returned to Homico by Australia Post due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any redelivery shipping charges.
Please verify your delivery address carefully at checkout. If a package is returned to Homico by Australia Post due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any redelivery shipping charges.
SECTION 6 - DAMAGED IN TRANSIT
If your package arrives damaged, please keep all packaging materials and products. Contact our customer support team within 7 days of delivery with photos of the damage so we can open a claim with Australia Post and arrange a replacement or refund for you.
If your package arrives damaged, please keep all packaging materials and products. Contact our customer support team within 7 days of delivery with photos of the damage so we can open a claim with Australia Post and arrange a replacement or refund for you.